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How daya4 Handles Your Personal Information

Your account data and payment records — including transactions processed through DANA, OVO, and GoPay — are handled with clear purpose limits and access controls.

Data collected only for account and payment purposesDANA, OVO, GoPay transaction records protectedYour right to access, correct or delete dataNo sale of personal data to third partiesAvailable where local law permits

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DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data protection at daya4 runs across four areas: how we secure your data in transit and at rest, how long we keep it, who inside the platform can access it, and what rights you hold as an account holder. Each area is governed by the same rules regardless of whether you deposit via DANA, OVO, or GoPay.

Encryption and Security

All data sent between your device and our servers travels over SSL encryption. Account credentials and payment references are stored in access-controlled environments, not open databases.

Cookies and Session Data

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. No advertising cookies are placed without your consent, and you can clear them via browser settings.

Retention and Deletion

Your data is kept while your account is active and for any period required under applicable law. Once you request deletion and we verify your identity, personal records are removed from active systems within the timeframe our process allows.

Your Rights and Requests

You can request a copy of the data we hold, ask us to correct inaccuracies, or ask for deletion. Requests are handled by our support team through live chat, email or the in-app help desk.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or remove the personal data we hold on your account, our support team handles privacy requests directly. You can reach us through live chat inside the daya4 lobby, by email at our dedicated privacy address, or through the in-app help desk on your mobile device. We aim to acknowledge your request within two business days and resolve straightforward cases as quickly as our review process allows.

Live Chat Open the chat widget inside your logged-in daya4 account and select 'Account and Privacy' from the topic menu to reach the right team immediately.

Email Support Send your full name, registered email and a description of your request to our privacy support address listed in the account help section of the lobby.

In-App Help Desk From the mobile app on Android or iOS, tap the help icon in the top menu and choose 'Data and Privacy' to submit a request directly from your device.

What We Collect and Why We Use It

daya4 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you submit during registration — your name, email address, and the mobile number linked to your e-wallet. When you deposit or withdraw using DANA, OVO, or GoPay, the transaction reference and wallet identifier are recorded so we

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can match payments to your account accurately. We also log device type, browser, and session activity to protect your account from unauthorised access. Cookies are used to keep your session active and to remember your lobby preferences; you can manage cookie settings through your browser at
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any time. We do not collect payment credentials such as PINs or full wallet passwords — those stay inside your DANA, OVO, or GoPay app. Data is retained for as long as your account remains active and for the period required by applicable regulations. Availability of
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this service depends on local law and eligible regions. If you are in Yogyakarta or anywhere in Indonesia where access is permitted, the same data practices apply to your account without exception.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on daya4

These are the questions we receive most often about how personal information is collected, stored and managed on daya4. If your question is not covered here, our support team can help through live chat or email.

We collect your name, email address and the mobile number you use to verify your account. If you link DANA, OVO, or GoPay, the wallet reference tied to your deposit is also recorded.

No. Your wallet PIN and login credentials stay entirely inside your DANA, OVO, or GoPay app. We only record the transaction reference number generated after a payment clears.

Retention periods follow applicable regulations. Once those obligations are met and you have requested deletion, personal data is removed from active systems as quickly as our verification process allows.

Yes. Submit a data access request through live chat, email or the in-app help desk. After we verify your identity, we will send a summary of the personal data held on your account.

We do not sell your data. We share it only with payment processors like DANA, OVO, and GoPay as needed to complete transactions, and with service providers who operate under confidentiality agreements.

Contact support through live chat in your logged-in account or by email. State that you want deletion, confirm your registered email, and we will begin the process after verifying your identity.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoFAQ

How daya4 Handles Your Personal Information

How We Protect and Manage Your Account Data

Encryption and Security

Cookies and Session Data

Retention and Deletion

Your Rights and Requests

Reach Us About Your Privacy Rights

Common Questions About Your Data on daya4

01 What personal data does daya4 collect when I register?

02 Does daya4 store my DANA, OVO or GoPay PIN or password?

03 How long does daya4 keep my personal data after I close my account?

04 Can I request a copy of all the data daya4 holds on me?

05 Does daya4 share my data with third parties?

06 How do I ask daya4 to delete my personal information?

Privacy Policy

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